We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves. This 30-day period begins on the day when you receive your purchase for goods, you can cancel this order for any reason and without penalty.
Order can be cancelled only before shipping. The buyer need to contact us first for the reason, our sale manager will arrange the cancellation in 2 working days.
All the shipped out order can not be cancelled.
(1).How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 30 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email:Wander.firstname.lastname@example.org, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third:If we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.
(2). With cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation), Within 30 days of delivery, and The buyer is responsible for all shipping costs incurred.
(3). Rerurn & exchange address: The return address is not the shipping address on the express waybill, so please contact our sale manager first to get the return address.
The money will refund in 2 working days after the order is cancelled & return package is delivery.
If the buyer paid by Paypal, the money will refund in 2 working days; If by credit card or bank transfer, it take 3-15 days or more time for the bank to porcess the international refund, your kindly understanding and patience will be highly appreciated.